Key Features
Screenshots & Preview
Dashboard view
Reports & Analytics
Settings & Configuration
Full Review
Freshsales (by Freshworks) is a cloud-based CRM that combines contact management, built-in phone and email, and AI-powered lead scoring to help sales teams close deals faster. It offers a generous free plan and scales through paid tiers. Pricing verified from freshworks.com/crm/pricing, March 2026.
Pricing Plans
💡 21-day free trial of paid plans
Contact and deal management, built-in phone, 24x5 support. Up to 3 users.
Get Free →Automation workflows, custom reports, email sequences, sales sequences.
Get Growth →Multiple pipelines, time-based workflows, AI lead scoring, sales territories.
Get Pro →Custom modules, audit logs, IP whitelisting, advanced customization, dedicated account manager.
Get Enterprise →Pros & Cons
✅ Pros
- Generous free plan for up to 3 users
- Built-in calling and SMS on all paid plans
- AI-powered lead scoring out of the box
- Tight integration with rest of Freshworks suite
- Affordable entry pricing at $9/user/month
❌ Cons
- Free plan has limited reporting and no sequences
- Storage caps can be restrictive on lower tiers
- Advanced features require Enterprise tier
- Can feel complex to set up initially
- Some integrations require Freshworks ecosystem
Rating Breakdown
Editorial scores based on publicly available user reviews from platforms including G2 and Capterra. Not collected from BizStackHub users.